Effective communication is vital for the successful running of any business, and especially in our current era. Choosing the best business phone system for your company specifically plays a significant role when it comes to upgrading the communications technology systems within your business. It is actually one of the most important decisions that you will make for your company. Traditional phone systems are beginning to die off, and staying up to date with the latest technology is important if you want your business to really be ahead of the game, to say the least. The evolution of the telephone system, especially in our modern technological time period, can often times make it challenging for companies to decide on what the best business phone systems are today. But what are business phone systems, and what makes business phone systems great?
Let’s begin by going into more depth about what business phone systems really are and the critical purpose that they serve within companies.
Business phone systems are essentially advanced calling networks that are specifically designed to improve small and large company communication. Business phone systems are utilized with the aim of handling all of the complex needs that a business may have, such as call routing in order to get calls to the appropriate employee, and customer service calls. The capabilities that business telephone systems have to above and beyond those of a typical landline. Some of these capabilities include advanced voicemails that can be easily accessed at times that individuals are out of the office; on-hold messages or music that let callers know that they are on hold; multiple lines that give businesses a chance to speak with multiple customers at a time; conference calling; and automated features such as an automated attendant.
The oligopoly of the telephone system offers a few different types of business phone systems. These systems include the multi-line system, VoIP including IP PBX, and cloud-based phone systems. Most of these business phone systems are able to be replicated onto another system. What principally differentiates each of these business phone systems, however, is their technology, their service providers, and their costs.
A Multi-line phone system is one of the most common and known to be the most basic of business phone systems. A multi-line phone system is essentially a system of phones with assorted lines that run through one single unit. What this does, is that it allows the operating machine to answer individual phone numbers and send calls to the system’s voicemail independently. Multi line phone systems can come as both simple 2-line phone systems, or as more complex 4-line phone systems. A 2-line multi line phone system will have separate telephone units, and will allow a multiple number of individuals to be on a simultaneous call. A 4-line multi line phone system will allow for an even greater number of multiple individuals to make or take a single call, at the same time. A multi line phone system crease a systematic and straightforward system of communication between customers and colleagues.
Some of the basic features of a multi line phone system include the following:
A VoIP (Voice Over Internet Protocol) Phone service is a type of phone service that is most commonly known as internet calling. This was one of the features that were first popularized by Skype. Nowadays, VoIP services are generally used to hedge against things like the costs of international phone calls. The essential purpose that VoIP business phone systems offer is that users are able to speak to one another via the internet, rather than via traditional phone lines or cell services. They do this by converting the audio information that is spoken into the microphone of your device and converting it into data that will then be sent through the internet to the person on the other end of the line. This comes with great perks and saves business tremendous costs that come with communicating abroad. Check out or “VoIP vs Landline – Everything You Need to Know” to learn more about some of the great advantages that come with using VoIP.
PBX system is a phone system that stands for private branch exchange. PBX is a phone network which is private and exclusive to a specific office. The way that PBX routes outgoing and incoming calls is done through the exclusive phone lines of the business. A PBX system offers advanced features that are especially useful and even necessary for business environments. These include conference calling, call holding, and automatically routing to extensions.
A softphone is one of today’s best virtual phone systems. A softphone runs with a VoIP system, and works by sending and receiving calls on any type of hardware device that can run its software. It is equivalent to using a desk phone at work or using a personal smartphone to make and receive calls. A softphone will allow you to use your tablet, smartphone, or computer as a phone system, automatically allowing you to place calls over the internet. You can easily place video calls and Voice over Internet Protocol (VoIP) calls using your softphone. All you need is your softphone, a microphone, a headset and your VoIP provider, which we can provide for you here at Monster VoIP.
The way that a softphone works, is that is uses data connection that reaches your voice service provider, via your smartphone or your desktop. In more basic terms, a softphone uses data connection in order to reach your service voice provider, whether it runs on your smartphone or desktop. A softphone will allow you to use direct internet connection, WiFi, or even mobile data, in order to both make and receive calls. What is especially cool about softphones is that they are designed in such a way, that they typically mimic traditional desk phones in terms of appearance. This makes soft phones extremely user friendly and has a lot more perks to it than the more basic multi line phone system.
Contact us at 877 818 9696 or at [email protected] to learn more about how we can help ensure that you will have the best business phone systems for your company today!