Are you considering implementing a VoIP service in your company?
In this guide, we’ll be looking at what you can do to improve that security of your VoIP system, in order to enjoy the many benefits that is has to offer.
First, what exactly is VoIP and what makes it so beneficial for a business?
VoIP is short for Voice Over Internet Protocol. This system is essentially a phone service that can be used via the internet.
Any business with a sufficient internet connection will be able to use VoIP services to have a phone connection installed through their internet connection, rather than from a phone company.
VoIP is a tech solution that is not exclusive, either. Many businesses use VoIP along with a regular phone service. VoIP is often cheaper than traditional phone services; however, they often lack the bells and whistles of a traditional phone company. Despite not providing the same “feel” that a traditional telephone system may provide, they offer tons of new features that your business can make great use of.
VoIP works by turning typical analog phone signals into digital signals, which can then be sent through the Internet. This type of function is often included in the actual phone (known as a VoIP or IP phone) or in a separate machine called an ATA.
Many businesses opt for VoIP services because they are cheap, and many VoIP companies have a mobile feature as well as a conference feature that can be especially useful to businesses. Low cost and increased functionality are definitely just a couple of benefits that VoIP provides its users with.
The short answer is, yes! It is, however, a good idea to look into what additional security measures you can take to make your VoIP system just a little bit more secure. This is especially true for businesses that regularly discuss sensitive information via the phone, both within the company and outside of it.
If you have a decent network, making your VoIP system more secure won’t be too difficult. However, VoIP has a lot of security flaws. When it comes down to it, VoIP can be a secure form of telephony. It just takes a little bit of extra work, and you really want to make sure that VoIP is provided to you by the appropriate VoIP service provider.
There are several things that a company can do to ensure security within its VoIP system.
VoIP services often involve live communications, which may seem a bit safer than stored data. A business, however, can have just as much sensitive information darting back and forth on a VoIP network as it does via the business services.
Internet calls through VoIP can sometimes be subject to fraud. Because they are connected to the Internet, it is easier to eavesdrop, steal identities, and disrupt service for the purpose of financial loss. Knowing the threats is key to finding the right solution.
Surprisingly, the vast majority of VoIP security attacks take place outside of operational hours. Nearly 88%, to be exact. One way to combat these attacks is to engage in 24/7 VoIP monitoring.
A business can try outsourcing an IT vendor to consistently keep an eye on VoIP network traffic for any suspicious or abnormal activity. Many hackers will use VoIP outside of office hours to try and obtain an employee’s account or access call records with sensitive information, so having a team on hand to monitor your network for this kind of activity is a good idea to consider.
VoIP firewalls can be another great security solution. Most VoIP vendors offer or provide a firewall that has been made specifically for IP-based phone systems. The protocols in this type of firewall redirect the types of traffic that are allowed and not allowed. A VoIP firewall can also ensure that a call connection is properly disconnected at the end of a call, and identify suspicious call patterns.
When looking for a VoIP vendor, be sure to ask if they offer such a firewall.
Eavesdropping can occur with VoIP calls. This is likely due to the lack of encryption that is typically included in a VoIP service package.
Hackers of all levels can deploy programs on your network to intercept and capture the audio of calls. Some vendors offer encryption tools for their service, but it would be wise to investigate just how strong these tools actually are. One can also look for tools for VoIP encryption outside of the vendor as well. An encrypted VoIP is definitely one of the more intensive ways one can improve their network security.
A VPN or Virtual Private Network has been a buzzword for a few years now. These networks can create a totally secure connection between two callers, simulating one single closed network. Think of it as a tunnel made of concrete between you are your caller. With a VPN, you can avoid SIP trunking complications and have a more secure VoIP experience. Considering a VPN is also useful when it comes to providing remote workers with the ability to access important documents.
Monster VoIP is one of the most secure VoIP services around. Instead of working to improve your VoIP security, you can simply invest in the business phone system that Monster VoIP offers.
Monster VoIP boasts a ton of features through its hosted phone system, such as auto-provisioning, mobility, web meetings and conferences, integration, SIP trunking, virtual fax, a personalized setup with excellent customer support, and so much more!
What do you think about VoIP security? Have you tried any of the solutions we covered and saw great results? Tell us about it in the comments below.
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