If you want your business’s first impression to be a positive one, do you do so with your voicemail greeting. You want your greeting to be such that it matches your business’s good image.
If you need some help in forming a memorable business voicemail greetings on your VoIP communication system, here are 20 quick tips to help you do so.
When recording your business greeting, be sure to identify and introduce you and your business. This helps to confirm your caller that they have reached whom they intended.
Be Different From Others
Instead of having the typical “You’ve reached ABA Corporation. Please leave your message after the beep”, make it unique and interesting.
Smile When You Speak
Though it may seem weird and nonsensical to you, it really works. When you smile as you speak, you are able to sound happy, cheerful, and upbeat. Don’t knock it ‘til you try it.
State The Correct Expectation
When recording your business voicemail greetings on your VoIP phone system, make sure to state the correct time when your callers can expect you to call back. If your call-back policy is within two hours or 24 hours, make sure to say the correct expected time so your callers don’t waste their time waiting for your call.
One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
Make sure you don’t use a monotone voice when you record your business voicemail greetings. Use inflection in your voice so you don’t sound like a robot.
Keep it Concise
Provide as much useful information in your voicemail greeting. However, be sure to keep it short and concise. An excessively lengthy voicemail can be damaging rather than helpful. Keep your voicemail to around 20-25 seconds maximum.
Write It Down
Before you record your business greeting, make sure to write it down first. Finalize your script and then rehearse a few times before you record the final business voicemail.
Nil The Noise
When you start to record the business voicemail greetings, be sure to pay attention that the voicemail is not able to pick background noises that could make your message sound distort and inaudible.
Frequently Update It
When you frequently update your business greeting, there is a chance more people will listen to the message. You can update it your voicemail with relevant information about your business as a way to keep your customers well informed.
Find Your Pain Points
One of the things to remember before recording your business voicemail greetings is to identify your pain points. This will help you to state more clearly for your clients to leaving enough context when leaving a voicemail.
Recognize Your Customer’s Pain Points
Instead of you making your clients and customers sit through an Interactive Voice Response (IVR menu) so they may be directed to the person they would like to talk to, try to make less hurdles and steps for your customers.
Classify Your CTA
After you recognize yours and your customer’s pain points, it will be much easier for you to classify what instructions that you need to mention in your business voicemail greetings. Modifying your calls to action will help to make a big difference in eliminating pain points and enhancing the customer experience.
Guide the Client or Customer on the Process
You have stated your calls-to-action. Now you have to make sure they know the process to follow. If you want your customers to leave their voicemail, you have to tell them from the start, “Kindly leave your name, purpose of your call, and how to contact you.”
Make Your Greetings Simplified
After you have stated in your business voicemail greetings what you want the clients and customers should do when leaving a message, it is important to remember that you keep your messages short and concise. Use smaller and simplified words rather than business jargon your customers will not understand.
Give Attention to Your Choice of Word (Verbs Specifically)
As mentioned above, it is extremely important to have a voicemail that is easy to understand. However, there is also the matter of word choice. You must ensure to give attention to what your words are in your greetings. There can be certain words used that may trigger your customers. Though you did not mean what they understood, it will still bring a bad name to your company’s reputation. Your choice of words can affect significantly, so make you give close attention to your words.
Avoid Using Technical Terms
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
Keep a check on Call-Specific Key Performance Indicators
It is important that you monitor you’re the performance indicators for you to check if the slightest of changes can bring a difference to how many voicemails are received.
Help Your Customers Come In Prepared
One of the things that can irritate the customer or client is when they come to a meeting without knowing what to bring along. Your business voicemail greetings can be a way for them to know the documents they must come with so that they do not waste their time.
During the holiday season, make your customers feel more welcome and give them the customer experience they hope through your voicemail by informing them that you will contact them after the holiday season.
Monster VoIP offers various services and much more! If you need assistance in enhancing your company’s unified communications, contact Monster VoIP today to find out how we can help. Monster VoIP provides the best business phones for small business, which ensures effective communication throughout the organization with the best business phones for small business.