Transform Your Communications with Monster VoIP Contact Center
Increase your agents productivity and enhance customer experience.
The Monster VoIP Contact Center solution provides the monitoring tools and reporting capabilities needed to manage a typical contact center operation. The focus of this capability is found in the PBX portal when logged-in using the Call Center Supervisor role. The Call Center Supervisor Home page displays statistics and reports related to the call queues that a supervisor manages. When configured the Stats Grid will display custom statistics for your call center which are color coded on a scale of red to green based on lower and upper thresholds of certain call center aspects that you can configure.
Call Center Reports
Monster VoIP Contact Center analytics provides industry-leading insights about the performance of your contact center. Schedule reports being delivered to you when you want them, with the information you need. Manage your contact center wherever you are, on the device of your choice.
Contact Center Call Queues (ACD)
The Monster VoIP Contact Center Solution allows inbound traffic to be distributed to Call Center Agents from one or more Call Queues. This feature is sometimes called an ACD (which stands for Automatic Call Distribution). Upon calling into the system, a caller can be placed into a queue until the next available agent is free. While in a queue, callers can hear music on hold or custom company announcements. There are several different types of queues that can be used depending on business needs. The Call Center Supervisor can view various reports and metrics that are useful in managing a call center operation.