As 2018 is coming to an end, many businesses are taking steps to improve their communication channels in order to increase their productivity, facilitate collaboration and enhance user engagement. Their object to devise a unified business communication system can be best achieved by using Voice over Internet Protocol (VoIP) services, which enables communication using a broadband internet connection. Due to the great advances over a short span of time, VoIP has become one of the most debated topics pertaining to business phone systems in the tech industry. Let’s check out the 5 trends that will define the future of VoIP.


By 2020, VoIP providers may have 5G technology at their disposal, which can provide a multitude of benefits to users. It is expected that latency in 5G will be minuscule one millisecond, which will result in faster connectivity and response rates, which will translate into enhanced call quality, even better than the calls made on the mobile phones. Hence, 5G technology may take remote communication systems to a whole new level.


Services based on broadband internet connection are more prone to a security breach than traditional PSTN phone system. Moreover, hackers are now using more sophisticated ways to bypass security systems; thus, it is imperative for organizations to devise a comprehensive security system and to conduct routine security audits of their office phone systems. The VoIP equipment must be secured with firewalls and advance security features to reduce the risk of any breach, which can turn out to be extremely costly for a company.


When we talk about the future of the IT industry, cloud computing is one of the most interesting elements that come to our mind. It is expected that most companies will shift from on-premise PBX to the cloud in the upcoming years. The digital transformation of the business phone will facilitate better scalability, HD audio quality, and creating a unified communication system across the organization without being restricted to a single location.


VoIP services offer highly integrated and interactive options, which can facilitate decision-makers and improve the efficiency and effectiveness of business operations. VoIP providers offer a unified communication system bringing together calls, messages, e-mail, and different communication tools to a single medium, which results in better collaboration and workflow. Hence, VoIP may become synonymous with unified communication.

Small Businesses

Previously, only large corporations and multi-national companies were able to benefit from VoIP business phone services. However, due to multiple business VoIP, the small and medium businesses arena are also able to switch to VoIP services thanks to cloud services, which do not require large investments and provide better scalability and value for money.

Moreover, owing to the fierce competition and availability of best business phones for small business in the market, it is expected that the price will further fall in the coming years. This will help small businesses who are looking to acquire communication solutions that match the quality of enterprise-level without costing a fortune.

Are you in need of help with your company’s unified communications? If so, contact Monster VoIP today to find out how we can help. Monster VoIP provides the best business phones for small business, which ensure effective communication throughout the organization.