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Products

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Carolina Digital Phone: Your Trusted Authority in Branded Calling

Products

Hosted Full Service PBX

An all-in-one, feature-rich business phone system for businesses of all sizes.

SIP Trunking

Scalable, on-demand capacity for your PBX system. Meet changing demand head on with scalable SIP Trunking for your existing legacy or cloud PBX solution.

Contact Center

Support your customers through all stages of the customer journey.

SD-WAN and Failover

Support Your Business's Video Conferencing Needs With An Intuitive, Best-In-Class Solution.

Call Recording

Improve Workforce Performance Management by allowing Supervisors to listen to Recorded Calls easily

Video Meetings

Host group meetings and webinars with ease using our built-in video conferencing solution.

Cloud Fax

Simplify sending faxes with our intuitive cloud-based system.

Bulk SMS Messaging

Enhance your Customer's Experience with Business Messaging. 90% of messages read in the first three minutes and a 45% response rate.
Industries

Latest Blog Post

Carolina Digital Phone: Your Trusted Authority in Branded Calling

Industries

Call Centers

The communication, monitoring, and reporting tools you need for a superior customer experience, all in a single package.

Education

The tools your staff needs to keep in touch and provide a better teaching experience.

Enterprise

A unified communications platform that includes VoIP, cloud PBX, and much, much more.

Financial Services

Improve customer loyalty, support your sales teams, and promote remote work.

Healthcare

Improve staff collaboration and support better patient outcomes.

SMB

A cost-effective, unified platform to improve communication and connectivity.
Resources

Latest Blog Post

Carolina Digital Phone: Your Trusted Authority in Branded Calling

Resources

Blog

Explore the latest MonsterVoIP articles, podcasts, and case studies

Complete Guide to Work At Home

Do you dream of working from home? According to a report from McKinsey & Company, 87% of employed workers surveyed would take the opportunity to work flexibly.

Video Collaboration

Use our free video collaboration tool for your meetings on demand. Share desktop screens and chat with coworkers.

Phone Management Portal

Manage your hosted phones from an easy to use and navigate web portal for all your users, auto attendants, call queues, music on hold and so much more

Billing Portal

Quickly and easily see your usage, billing and update your payment method with your credit card or bank account for monthky charges.

Support

Submit a ticket to our Support Team.
Features

Latest Blog Post

Carolina Digital Phone: Your Trusted Authority in Branded Calling

Features

Call Queue

Call queues are calls that are automatically put on hold while the operators are busy handling other calls.

Contact Center

Take your customer relationships into the cloud

Virtual California Phone Number

With Monster VoIP you can have a local California phone number and be a successful business.

Sending SMS Text Messages

Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales, and more. 98% of texts are opened right away

Call Recording

Crystal-Clear Audio and Video Recordings in addition to call monitoring is included with every user on our platform.

Complete Guide to Work From Home

Whether you are new to working from home or a seasoned remote worker, this guide will tell you everything you need to know.

New York City Virtual Phone Number

Have a prestigious virtual telephone number in New York City and ring to you anywhere inthe United States!
Pricing
Contact Us

Monster VoIP call center

Make the right call on customer service

All the communication, monitoring, and reporting tools you need to create a winning customer experience — all in a single package.

Everything You Need for Unforgettable Customer Service

One platform for all your customer communication needs

24/7 Connectivity

Keep your call center online with a fully geo-redundant network hosted in multiple top-tier data centers.

Total Flexibility

Choose a deployment model that works for your business and easily apply custom branding.

Simplified Control

Seamlessly manage, control, and configure your contact center through a unified interface.

Transparent Billing

No hidden fees or unnecessary contracts. Pay per active session, not per seat.

Know Your Audience

Gain deep insights into contact center performance

Gain industry-leading insights about the performance of your agents and your contact center, including customer sentiment analysis, call recordings, and more.

Schedule audits to ensure agents are meeting your goals
Track detailed agent performance metrics
Leverage detailed reports to measure individual and contact center-wide performance

Empower Your Agents

Give your people the tools they need to succeed

Leverage a feature-rich platform that completely transforms how your agents interact with customers.

Multi-tiered auto-attendant with professional-quality audio recordings and automatic call distribution
Streamlined administration with advanced automation
Configure agent announcements and user roles

Deliver a Better Experience

Built for quality and reliability

Monster VoIP has designed its network specifically for the needs of the modern call center — we’ll make sure everything stays up and running so you can focus on your customers.

Redundant infrastructure hosted in multiple state of the art data centers
Fully-managed technical backend
24x7x365 support

Products

Solutions

20+ CRM Integrations

Integrations that support your workflows

Don’t take our word for it…

We're trusted by over 6,000 customers

 5/5

“The system is simple and neat, I picked the features I wanted and the team is excellent in helping me set everything up in less than 1 day exactly the way our business requires. The sales staff was professional and the delivery team delivered AND was available to help within moments every time! Great price, exceptional quality and never any issues with the quality of my calls! I can even tell when someone is using another VoIP provider as their call sounds distorted and ours always clear!”

Daniel (SuperDan) B

President & Founder - Super Sales Guys & Gals

 5/5

“I’ve been impressed by the monster voip team from day one. Switching systems couldn’t have been more seamless. Not only is the service phenomenal they’ve also uncovered inefficiencies we had become blind to and provided solutions which were already included in our package. Outstanding service!”

Patrick T

President

Get started

Discover turnkey communications for call centers

Book a discovery call today and we’ll show you why Monster VoIP is the ideal provider for contact centers in all industries.

Latest Blog Post

Products

Latest Blog Post

Industries

Latest Blog Post

Resources

Latest Blog Post

Features

Make the right call on customer service

One platform for all your customer communication needs

24/7 Connectivity

Total Flexibility

Simplified Control

Transparent Billing

Gain deep insights into contact center performance

Give your people the tools they need to succeed

Built for quality and reliability

Solutions

Integrations that support your workflows

We're trusted by over 6,000 customers

Discover turnkey communications for call centers

Let's start a conversation

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