10 Best Auto-Attendant Scripts for Businesses

First impressions matter! Your auto-attendant script is often the first connection prospects, vendors, or customers have with your business. Ensure you provide professional and reliable service from the start. Enhance your business communications with effective auto-attendant scripts integrated into the VoIP phone system.

 

The Value of Integrated Auto-Attendant and VoIP Service

Streamline your phone system. At Monster, our VoIP service incorporates auto-attendant software for seamless service. Your business doesn’t need to manage multiple accounts or software solutions. We make it easy to provide excellent voice communication throughout your business.

 

Trusted auto-attendant service offers benefits, including dependable customer service, consistent messaging, and cost savings. Invest in better communication with Monster auto-attendant solutions.

 

Keys to Successful Auto-Attendant Scripts

The goal with auto-attendant scripts is clear communication. Be concise but informative. Offer professional and accurate guidance that leaves a positive impression and meets the caller’s specific needs.

 

  • Informative
  • Quick Response
  • Clear Directions
  • Polite and Professional
  • Efficient
  • Accurate Transfers

 

Your auto-attendant scripts are ultimately a voice menu system that provides a map of your menu options, including how to reach team members directly. Give the caller the information they need to satisfy the intent of their call to your business.

 

Auto-Attendant Script Options

 

  1. Main Greeting

Thank you for calling (Business Name). If you know the extension of the party you are trying to reach, you may enter it at any time. Otherwise, choose from our list of menu options.

 

For technical support, press 1.

For customer service, press 2.

For account management, including billing, press 3.

To hear our business hours and our address, press 4.

For all other requests or to speak with an operator, press 0 or remain on the line.

 

  1. Main Greeting with Company Directory Option

Thank you for calling (Business Name). If you know the extension of the party you are trying to reach, you may enter it at any time.

 

To access the company directory, press 1.

For technical support, press 2.

For customer service, press 3.

For accounting, press 4.

To hear our business hours and our address, press 5.

For all other requests or to speak with an operator, press 0 or remain on the line.

 

  1. Main Greeting with Language Options

Thank you for calling (Business Name). To continue in English, press 1. For Spanish, press 2.

 

If you know the extension of the party you are trying to reach, you may enter it at any time.

 

To access the company directory, press 3.

For technical support, press 4.

For customer service, press 5.

For accounting, press 6.

To hear our business hours and our address, press 7.

For all other requests or to speak with an operator, press 0 or remain on the line.

 

  1. Main Greeting with Option to Connect with an Operator First

Thank you for calling (Business Name). To speak with an operator, press 0. Otherwise, please select from the following menu options.

 

To access the company directory, press 1.

For technical support, press 2.

For customer service, press 3.

For accounting, press 4.

To hear our business hours and our address, press 5.

To repeat these options, press 6.

 

  1. Main Greeting with Business Hours and Location

Thank you for calling (Business Name). Our normal business hours are Monday through Friday from 9:00 a.m. to 7:00 p.m. We are located at (Business Address).

 

If you know your party’s extension, please enter it at any time. Otherwise, select from the following menu options.

 

For customer service, press 1.

For (List Department), press 2.

For (List Department), press 3. List specific departments as needed.

For all other requests or to speak with an operator, press 0 or remain on the line.

To repeat these options, press 4.

 

  1. After Hours

Thank you for calling (Business Name). If you are hearing this message, you are calling outside of regular business hours which are Monday through Friday from 9:00 a.m. to 7:00 p.m.

 

To leave a voicemail for a specific party, enter their extension now.

To leave a voicemail in our general mailbox, press 1.

 

  1. After Hours with Emergency Operator

Thank you for calling (Business Name). If you are hearing this message, you are calling outside of regular business hours which are Monday through Friday from 9:00 a.m. to 7:00 p.m.

 

To leave a voicemail for a specific party, enter their extension now.

To leave a voicemail in our general mailbox, press 1.

 

If your call requires immediate assistance, please stay on the line and we will connect you to our after-hours emergency operator.

 

  1. Holiday Closure

Thank you for calling (Business Name). We are currently closed in observation of (Holiday Name). We will return to normal business hours on (Date). Our normal business hours are Monday through Friday from 9:00 a.m. to 7:00 p.m.

 

To leave a voicemail for a specific party, enter their extension now.

To leave a voicemail in our general mailbox, press 1.

 

  1. Holiday Closure with Emergency Operator

Thank you for calling (Business Name). We are currently closed in observation of (Holiday Name). We will return to normal business hours on (Date). Our normal business hours are Monday through Friday from 9:00 a.m. to 7:00 p.m.

 

To leave a voicemail for a specific party, enter their extension now.

To leave a voicemail in our general mailbox, press 1.

 

If your call requires immediate assistance, please stay on the line and we will connect you to our emergency operator.

 

  1. Disaster Response Closure

Thank you for calling (Business Name). Due to (Disaster), we are temporarily closed. We are still committed to providing excellent assistance.

 

To leave a voicemail for a specific party, enter their extension now.

To leave a voicemail in our general mailbox, press 1.

 

If your call requires immediate assistance, please stay on the line and we will connect you to our emergency operator.

 

To repeat these options, press 2.

 

Build Effective Auto-Attendant Scripts with Help from Monster

At Monster, we’re here to help you build quality, effective, and affordable business voice and phone service. That includes understanding how to integrate auto-attendant service into your VoIP system. Create scripts that represent your brand and offer clear and professional direction for your callers.

 

Contact us today to discuss how Monster can help you improve your business phone service.