Maintaining an effective communication system for your business is strenuous; however, its importance cannot be ignored because it is the only way through which customers can interact with your business. An inefficient business phone system adds up to the frustration of customers. To solve the issue of availability of representatives to answer customer calls, Office Phone Systems have been automated. The auto attendant software is integrated into business VoIP phone systems to automatically answer customer calls. The system reduces the need for call center agents by assigning a virtual receptionist to solve the problems of callers by directing the call to the authorized department or service. The auto attendant presents callers with a menu of options to choose from which include different departments within the organization. Most of the auto attendant systems give callers the option of pressing ‘0’ to connect with a customer service representative if they require greater clarity or don’t know which department to get in touch with.
The business communication system has improved with this automation of business phones. It helps businesses function more proficiently by connecting customers with the correct department. It has reduced the number of frustrated callers, whose calls are being transferred back and forth; also, it saves the time of both the business and customers. Let’s look closely to see how an Auto attendant on Office Phone Systems can improve your business:
When there is no representative available to answer the call, an important customer may get disappointed. Being available 24/7 became an issue which can be easily solved by the auto attendant software in business VoIP phone systems. Now the auto attendant can direct calls to a different department and provide a possible solution to the customers for common queries; this way no important customer is lost.
It’s near impossible for a call center agent or receptionist to answer every call with the same level of enthusiasm in their greetings. Therefore, in order to maintain consistency in the experience provided to callers, having an auto attendant in your business phone system is a great idea. The attendant will present the callers with a prerecorded script, thereby ensuring the utmost level of consistency in the greeting, experience, and the options provided to them.
Money spent on hiring a large batch of call center agents can be saved through the installation of an auto attendant in your Office Phone Systems. Many small businesses use auto attendants to replace receptionists. So no extra employee is needed to answer calls because an automated IVR system takes care of that; this also improves the productivity, efficiency, and customer experience by routing all calls to the concerned personnel.
If you want to improve your business communication system by integrating an auto attendant into your system, then give Monster VoIP a call. Monster VoIP provides the best business phones for small business, which allow effective communication to be carried out throughout an organization.