As a small business owner, you will be happy to know that you can get all the big business telephone features without extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network will connect all of your staff to each other and to your customers, regardless of their location. Headquarters, remote offices, home offices, and employees who are always on the go can be reached via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is the provider’s phone and a connection to the internet. The best part is that you do not have to buy or manage any equipment.

Hosted PBX Systems Explained

Before we get too far into the benefits of a hosted PBX system, let’s define hosted PBX.

A hosted PBX system is a private branch exchange (PBX) telephone system that is hosted in the cloud and managed by an outside service provider. The service provider handles all of the maintenance and setup, taking this burden off of the customer. Customers typically pay a monthly fee to access hosted PBX systems.

With a hosted PBX system, there is no need to purchase and install physical equipment. Instead, all of the hardware and software are maintained by the service provider and are accessible via a web-based interface or an app on the customer’s smartphone.

PBX systems brought about additional features beyond basic call routing in their early stages. Imagine never missing a customer’s call again! With call hunting, incoming calls could now be automatically directed to the next available person in your sales or support group. Say goodbye to missed opportunities and hello to happy customers! Voice over Internet Protocol (VoIP) technologies, such as Monster VoIP or Carolina Digital Phone, enabled phone systems to route calls over an internet connection and local data networks. A new type of IP-PBX emerged from this, capable of being implemented either on-site or in a data center.

Gone are the days of copper wires and separate phone lines! Nowadays, calls are routed over data networks – it’s cheaper and more effective. The old-school on-site telephone system is now known as a traditional PBX, legacy system, or on-premises PBX. But wait, there’s more! If it’s hosted in a data center and provided as a service, it’s called a cloud PBX, unified communications as a service (UCaaS), or a contact center as a service (CCaaS). It’s like a phone system, but with a fancy, high-tech twist!

Why Should Small Businesses Switch to Hosted PBX?

When you need to decide on vital office infrastructure – from the office layout to software and hardware – you will need to consider a variety of parts. However, small businesses that rely on constant communication with clients typically make their telephone system a major priority. That way, they can make certain that they continually improve their customers’ experience.

When businesses focus on providing top-notch customer service, these businesses can count on seeing increased returns and higher employee and customer satisfaction. Most times, this can be achieved by implementing new technologies such as Cloud-based Hosted PBX phone systems. Thanks to modern technology, business owners can switch from complicated, conventional telephone systems to much more versatile and faster PBX solutions. Aside from being user-friendly, it offers many other valuable features such as:

Lower Up-front Cost Entry Points

A couple of years ago, you have to own a big business to afford a high-end telephone system. Now, small business owners can afford a world-class phone system by simply investing in a Cloud-based Hosted PBX solution. The initial cost to set up a business-grade telephone system is very affordable – even the smallest business establishments can boast of having world-class telephone services that were once limited to big businesses. Simply buy IP-based telephones (or, VoIP phones), have them provisioned and you are ready to communicate. For small startups or solopreneurs looking for further monthly cost savings, it is possible to get started with only a mobile phone and a smartphone app from your VoIP service provider.


Conventional telephone systems are typically cumbersome, bulky, and inflexible. When you switch to a Cloud-based hosted PBX telephone system, you will be able to add more telephone lines as you employ more staff. Products like virtual hunt groups, call queues and auto-attendants will help lower the costs of expanding your business.

As you search for a cloud-based system, make sure you choose one that not only offers a range of features and high quality of service as well as easy scalability. You want a provider that isn’t going to charge you extra for advanced features like external call forwarding, voicemail to email, or other essential features. You need the ability to deploy and manage hybrid workers and rapidly relocate in case of a natural disaster.

24/7 Support

By simply making use of a Cloud-based hosted service, a small business outsources its specialty Information Technology (IT) department to an external firm like Carolina Digital Phone which has more than 20+ years of experience in deploying both small and large IP phone projects. This will allow business owners to lower their IT costs and cut the operating costs of running their business. Carolina Digital Phone based in Greensboro, North Carolina is a recognized and reputable Cloud-based Services provider have experienced experts who specialize in PBX phone systems, letting small business owners focus on what they do best – offer superb products and/or services to their clients/customers.

User Friendly for the Novice

Business owners will be amazed at how easy it is to use it for their business. You or your staff do not require special training to make use of a virtual telephone system having immediate access to voicemail by email, web portal access, follow-me, find-me features, and instant conference call on-demand for up to 20 participants.

Easy to Setup

A hosted PBX system is easy to set up and can be used on the same day. Small businesses lower costs. while providing better service to customers. Even out the playing field with lower entry and service costs while offering an affordable way to scale service as the business expands.

The Future of Hosted PBX Systems

The Hosted PBX VoIP Market should reach a Multimillion USD by 2028, according to a new study. This growth is attributed to the COVID-19 pandemic. The demand for Hosted PBX solutions increases, as a result. Businesses want ways to keep their employees connected and productive and improve cost savings. This need became critical during the pandemic. Companies relocated workers to remote locations, and that need remains important.

Hosted PBX offers a cost-effective option for businesses seeking to enhance their communication infrastructure and promote collaboration among remote staff members. Cash in on the booming market growth by investing in top-notch technology today. Reach out to the tech experts at Carolina Digital Phone and let us help you reap the rewards you deserve. Call us at (877) 818-9696 or drop us a line at