Questions to Ask When Upgrading Your Business Phone System

Your business phone system is the lifeline of your business. As a significant investment, you’ll want to choose the right system. Modern phone systems aren’t cookie-cutter versions, today you’ll find multi-line, VoIP, PBX, or cloud-based systems as options.

Modern systems also come with features such as multi-line, conference calling, call handling and transferring, on-hold music, and various voicemail options, to name a few. Before you upgrade your business phone system, be sure to ask the right questions about the features and services you need, so you don’t end up paying for ones you don’t.

Questions to Ask Yourself

Before you begin to reach out to vendors, ask yourself the following questions.

  • What solutions are already in place? Who are our vendors?

  • Do we need an overhaul or can we simply upgrade?

  • What features do we need and which ones are on the wish-list?

  • Are there pain points with our current system?

  • How much business growth do we foresee? What are scalability needs?

  • Do we have any compliance issues?

Keep in mind, you’ll have to know upfront any budget limitations that exist.

Questions to Ask Potential Vendors

As you speak to potential vendors, here are some questions you should ask.

  • What platforms does your system options run on?

  • What is the time frame it takes to be up and running?

  • Is the system user-friendly?

  • How are disruptions in service handled?

  • What features are offered with this system?

  • Is the system compatible with other technologies?

  • Do you offer staff training?

When asking questions, be sure to confirm which features or services are included in the base price and which ones cost extra. Know your bottom-line cost.

Questions Vendors May Ask You

It’s not uncommon for buyers to not realize the exact features they need when purchasing a business phone system. Vendors typically ask questions to help them to ascertain your best options.

  • What is your current phone system?

  • How many locations do you have and where are they located?

  • How many extensions do you need when you consider future growth?

  • What kind of features do you need? (including if you require fax)

  • Will you require installation or will you handle it in-house?

Vendors will also ask you about current service providers and existing technical details such as bandwidth, internet connection, data connectivity, mobility needs, and IT support.

Ask to demo any systems you’re considering. Know the business phone system you’re buying is actually what you need. If you’re looking to upgrade your current business phone system, contact Monster VoIP today.


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