There are a lot of communication devices that people use to do professional and personal transactions. This includes cell phones, electronic mails, SMS, among others. However, over the past decades and with the rise of technological advancements, many professionals, as well as everyone else, are now using smartphones as their means of communication (whether it is a text messaging, calling, or e-mails).

In the data released by, an online buyback site that offers a deal when you trade your old smartphone for cash, that there are an estimated 3.5 billion smartphone users around the globe in 2020. That would be 47.5% of the world’s population, which translates to roughly half of every single person alive.

These numbers can tell us that there are a lot of people who might also be having some difficulty when it comes to archiving information sent and received because there are a lot of communication platforms to choose from. This is when Unified Communications, a business and marketing concept, enters the scene. This business terminology was first heard of in the middle of the 1990s, and Unified Communications as a Service is one of its categories.

What is Unified Communications as a Service (UCaaS)?

Unified Communications as a Service (UCaaS) is a cloud-based business communication platform that allows users to send and receive calls and messages through different forms of media.

To elaborate, it is a term used to describe the combination and collaboration of various forms of digital communication such as instant messaging,  voice over internet protocol (VoIP),  data sharing, online meeting, real-time calls, and non-real-time calls (e.g. voice mails, electronic mails, and fax).

Having said this, UCaaS is basically not just an individual product, but a group of products designed to work together and can be accessed in any device like personal computers, laptops, or mobile phones.

MonsterVoIP industries

How does UCaaS work?

As most of us notice, people nowadays prefer text messaging over e-mails, usual real-time call conversations, or any other communication methods. This is one of the main reasons why businesses are now dependent on more text communications.

Since it is a system of varying communication services, it can offer the chance to incorporate numerous communication processes through a single cloud provider, that includes messaging, telephone and mobile phone calls, and even video conferencing,  which makes it easier to create a team communication. With this, UCaaS will make the deployment of messages and calls to any devices faster and easier.

The Types of UCaaS

Single Tenant

Multi Tenant

UCaaS is divided into two types: single-tenancy and multi-tenancy. A single-tenancy design is a customized software platform which only serves one customer who can access the platform alone. Even though this solution can cost a fortune, it can guarantee a higher security level and every data of each user is kept separately from other users.

Meanwhile, in multi-tenancy, the software is being hosted in the cloud of UCaaS provider data center instead of a local cloud. This type of UCaaS enables users to release computing resources to any device, public and private.

What are the benefits of having UCaaS?

For a period of time, the means of a company’s digital communication is basically consisting of two main parts: first, the phone (for text messages and calls), and as the Internet rises, they have used e-mails as their second option. This may result in the difficulty of gathering the data within the company since the channels of communication are becoming more complex. In this view, the concept of UCaaS will benefit the establishments and other individuals in the following aspects:

Inter-Operability and Compatibility

The UCaaS system unifies its different functions to work together in a single provider and practically eliminates any problems using any particular device. This will help users not have a hard time finding the right equipment for their business. This is mainly because the system itself is already compatible with any form of device.


The system will automatically add or remove seats depending on the necessities of the business. This can help the establishment estimate the total expenses more accurately.

No Hardware Requirements and Staffing Hassle

You do not need to purchase hardware with big memory capacity to make UCaaS system work because it does not require too much space. You also do not need to worry about having the need to buy various equipment for different purposes since it can already centralize the communication process. Furthermore, it is not necessary to let your IT staff get additional training for the reason that cloud-based service does not need specialized knowledge to function – the staff can simply start right away without delay because of IT staff knowledge transfer.

Easy Management and Workforce Mobility

The integration of available communication platforms makes it easier to manage the workforce. Regardless of the time and place where your co-workers are, the communications with them still continue. Also, mobility can help the organization make the chance to get work-from-home opportunities possible.

Profitable Value

The procurement of different devices for different purposes is completely unnecessary and because of this, there is no need to think of high electricity bills. This only means that a business can reduce its operational expenses (OpEx). The lesser the OpEx are, the higher the profit is. Also, the cloud gives the newest and the best technologies that update automatically. This will save you time and your workforce will focus more on providing a quality service to your costumers. The more satisfied costumers, there will be more profits as a result.

Expect For More Improved Future Features

As the advancements of technology happens in the blink of an eye, so as the UCaaS system. It is expected that in the next few years that this system will feature more improved platforms that can make communication all around the globe easier.

UCaaS with MonsterVoIP

If you are interested in UCaaS and is seeking a reliable provider, you might want to search for MonsterVoIP. It is a company with a well-grounded track record that offers a high class service for UCaaS. It offers a simple billing, personalized set-up, free porting and 24/7 support from their skilled IT staff. MonsterVoIP can surely offer the best Unified Communications as a Service experience.